ClearCoin values transparency and compliance and we are cooperating with the regulations for our industry. We understand that a KYC (know your customer) application takes extra time to complete, however there it is a valuable step for our users to complete. People need to know the company they are working with is compliant and token buyers are verified.

So, it is mandatory that any token holder completes KYC before we allow you to transfer your tokens to another wallet.

Please complete the steps below to help ensure your KYC is approved the first time:

1. Log in to your ClearCoin wallet

2. Click the KYC link found on your wallet page and begin the KYC process.

3. Check for an email from ONFIDO and follow the instructions.

There are a few requirements that are worth noting before you embark on your KYC application:

-Please ONLY upload documents to ONFIDO!

-SELFIE Photos MUST have proper lighting and be clear as possible and include all the document information.

-Documents MUST NOT be expired.

-Documents MUST be Government issued example: Driver’s license, Passport etc.

-If the progress bar says 85% or 90% it means PENDING review and you don’t need to resubmit.

-If, for some reason, you have failed KYC you will be notified, and you will be able to re-submit your KYC application. 

There is no need to contact us as soon as you submit the application — please give us a few days while we verify.

We are working through these as quickly as possible, and we thank you for bearing with us as we process the many applications from our successful token sale.

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