When making a withdrawal from the Platform wallet, the follow-up email to confirm the withdrawal will come from a support email address. It’s best to make sure this email address is reaching your inbox and not another folder. A few users mentioned finding the follow-up email in another folder and not in their main inbox.
The authentication code for logging in is also sent by the same email address. Authentication codes are unique to each login attempt and serve as a default two-factor authentication for users who log in to the Platform. Each authentication code works one time for the current login attempt.
Here is a guide to whitelisting an email address for the popular clients Gmail, Yahoo, and Outlook. Follow up emails for withdrawal requests, authentication codes, or support requests may be mistakenly marked as spam and the linked guide can help make sure the emails reach the correct folder.
A follow-up email to complete a withdrawal request is done for know your customer (KYC) compliance and a few details will be requested from the user to verify their withdrawal request. When emailing the support team with questions, the email address used will most likely be added to your contact list and you will receive replies directly to your inbox.